Install the MEi 9.x driver for the OS, nothing related to fw but the tool needs the driver.
EDIT: If cant see nothing in the device manager the driver fails to install as there no device present, the ME is disable, did you?
You need to put the machine back on normal, NOT in Service mode, i guess, i cant remember all those peculiar details/methods for every fxxxxx machines around the world…
And users in order to help could enjoy some capture screens running the tools/errors/device manager etc…helps a lot and saves time and brains you know…
When a user says oh can see this or that, we really dont know if he knows what to search for or his
knowledge of it…
EDIT: humm i guess that… better no comments. Good luck.