Gigabyte Alpine Ridge Rev 2.0 NVM firmware?

Important Drivers Other Drivers
1

Does anyone know where I can find an update of the NVM Firmware for Alpine Ridge card?
My card have NVM Firmware: 20
The card use DSL6540 C-step Thunderbolt controller (15D2)

I found everywhere on the internet and could not find any that I can use, the closest one being the Lenovo one but that one is vendor specific so I cannot flash it onto my Gigabyte card.
The reason I am looking for a new firmware will be written below (long text but for anyone is interested or might have other solutions, I will worship you as god. I literally ran out of options.


I have an Alpine Ridge Rev 2.0 add in card using on my Asus Motherboard (Asus Prime X299 Deluxe with latest BIOS: 3006) to replace the Asus ThunderboltEX3 card that came with the motherboard because I need 2 TB3 ports now for a TB3 dock.

I am connecting 2 device to the Alpine Ridge Card.
Port1 : Antelope Audio Orion Studio Rev 2017 Thunderbolt Audio Interface
Port2: Elgato Thunderbolt 3 Pro dock.

Everything been working fine for 1 week(the time I bought the Elgato dock), then yesterday Windows could not detect the TB3 Dock in Port 2. I tried to connect the dock in Port 1 instead and Windows able to recognize the dock but the Audio interface failed to recognize in Port 2.

So I googled A LOT, someone suggest to move the Alpine ridge card to another PCI-E slot ( all my PCI-E x16 slots are able to run x4 or higher, as I have 44 lane CPU). I move the card from slot 4 to slot 3.

It works fine for both port. great! Then today, the thunderbolt dock disappear in Thunderbolt control center again.
I tried to connect the dock to port 1 again. Only this time even port 1 cannot recognize the dock. I moved the alpine card from 4th slot, 3rd slot, 2nd slot and tried all combination of different port. Still in thunderbolt control center, I cannot see the dock.

So I think maybe my dock is dead… As last resort I connect the dock to both of my 16" Macbook Pro and iMac Pro. The dock works fine in both machine.

So I google a little bit more, seems that my Alpine Ridge card have quite old NVM firmware. NVM Firmware: 20

Then I tried to find the newer firmware on the internet but could not find any. I am wondering if Gigabyte have a newer firmware? Maybe the firmware is the culprit.
I ran out of options. Looking for your help. Sorry for the long text.

nvm.PNG

aa.PNG

2

I have a Gigabyte Alpine Ridge PCIe card (DSL6540) that I updated to firmware 21.00.

[[File:Current Thunderbolt3 Firmware (21).JPG|none|auto]]

The device ID is different to yours though;

DSL6540 Thunderbolt 3 NHI [Alpine Ridge 4C 2015] 1577 PCI\VEN_8086&DEV_1577
DSL6540 Thunderbolt 3 Bridge [Alpine Ridge 4C 2015] 1578 PCI\VEN_8086&DEV_1578

Yours looks to be the newer JHL6540 with power saving features, also found in the 2016 Mac Book Pro.

JHL6540 Thunderbolt 3 NHI (C step) [Alpine Ridge 4C 2016] 15d2 PCI\VEN_8086&DEV_15D2
JHL6540 Thunderbolt 3 Bridge (C step) [Alpine Ridge 4C 2016] 15d3 PCI\VEN_8086&DEV_15D3

Here is the firmware if you want to compare it to what you have;

Current Thunderbolt3 Firmware (21).JPG

GIGABYTE_Z170X_SLI_AR_HR_4C_B1_rev21_W_AMA_W_Ti_1_7_6_SEC1_sign.zip (138 KB)

3

Thanks man! I think yours is Rev 1? Mine is Rev 2. Your firmware shown incompatible, probably this is the reason but thank you anyways!

4

Yes mine is revision 1, it seems there has been no firmware updates for revision 2 unfortunately.

5

@darkinners - Contact Gigabyte directly and ask for copy of latest FW for this model card, they will probably send to you

6

@Lost_N_BIOS Thanks I already did. Before I posted here.I am awaiting their feedback .

7

Hopefully they will send to you! If not, keep asking, use different ways, they have a few forums, and also try direct email etc.