HP Elitebook 8540w Windows 10 d0n't shut down with fast startup enabled

Special Topics Intel Management Engine
21

Sorry, copy the wrong output!

I have edited my last post and I don’t know if you have noticed it:

I bought this notebook with Windows 7 Pro 64 pre installed. Perform the update to Windows 10 Pro 64 at the end of July 2015. After the upgrade I have noticed that the notebook didn’t shut down. Searched Google and saw that disabling fast sartup resolve the problem, that’s what I have done. As I have other notebooks, two of them older than this one and I don’t have this problem in the others I am searching for the right solution, disabling fast startup is not the solution!

MEManuf -verbose output with default vsccommn:

Intel(R) MEManuf Version: 6.0.40.1214
Copyright(C) 2005 - 2010, Intel Corporation. All rights reserved.

Platform stepping value is 5

FW Status Register: 0x00000245
FW Status Register1: 0x69000000

CurrentState: Normal
ManufacturingMode: Disabled
FlashPartition: Valid
OperationalState: M0 with UMA
InitComplete: Complete
BUPLoadState: Success
ErrorCode: No Error
ModeOfOperation: Normal
Phase: HOSTCOMM Module

Get FWU info command…done

Get FWU version command…done

Get FWU feature state command…done

Get ME FWU feature capability command…done

Get ME FWU platform type command…done
Feature enablement is 0x62CC65
gFeatureAvailability value is 0x1
vsccommn.bin was created on 00:29:16 07/16/2009 GMT
SPI Flash ID #1 ME VSCC value is 0x2005
SPI Flash ID #1 (ID: 0xEF4017) ME VSCC value checked
SPI Flash ID #1 BIOS VSCC value is 0x2005
SPI Flash ID #1 (ID: 0xEF4017) BIOS VSCC value checked
FPBA value is 0x0
RCBA Base Address read as [0xFED1C000] expecting 0xFED1C000
Data read from RCBA offset for SPIBA: 0xFED1F800
Data read from offset [0x00000038]: 0x00000000
Data read from offset [0x00000028]: 0x000D0044
Data read from offset [0x3440]: 0xDEADDEED
KVM sampling engine and Sprite tests are skipped
because Intel(R) integrated graphic is not available

Request Intel(R) AMT extended test command…done

Warning: Intel(R) AMT extended test command has been blocked
Found an Intel Wireless device

Request Intel(R) AMT full test command…done

Warning: Intel(R) AMT test command has been blocked

Error 9296: MEManuf Test Failed

fptw -d spi.bin output:

Intel (R) Flash Programming Tool. Version: 6.0.40.1214
Copyright (c) 2007-2010, Intel Corporation. All rights reserved.

Platform: Intel(R) QM57 Express Chipset Revision: B2
Reading HSFSTS register… Flash Descriptor: Valid

— Flash Devices Found —
W25Q64BV ID:0xEF4017 Size: 8192KB (65536Kb)


Error 26: The host CPU does not have read access to the target flash area. To enable read access for this operation you must modify the descriptor settings to give host access to this region.

I am attaching the noebook Bios options in a pdf file.

I will see the links you have sent.

Thank you very much for your precious help.

I have receive an email from HP saying there is a Bios update, I think F61 for HP EliteBook 8540w, but I didn’t find it at HP drivers page. See:

http://h20564.www2.hp.com/hpsc/doc/publi…4ts.oid=4173642

HP EliteBook 8540w Bios Options.pdf (731 KB)

22

Ok, MEInfo and MEManuf report everything as being ok. That problem is almost certainly HP/BIOS related. Maybe some Windows driver of theirs causes this due to Windows 10 incompatibility or maybe the BIOS needs fixing/updating from their side. Ask them to add F61 or whatever is newer for your own model and try it. The only thing you can do for ME (not relevant to this issue) is to update it using FWUpdate + ME6 5MB MB firmware and to disable the Anti-Theft option at the BIOS (AT-p) as that has been EOL since January 2015.

23



Can you please explain how to "FWUpdate + ME6 5MB MB firmware" and wich firmware are you refering?

Is it Intel MEI Drivers & Software v6.2.50.1062 for 5MB systems complete package on D4?

Thank you.

24

Don’t confuse Driver and Firmware, completely different things. The firmware is found at Section B and the tools (FWUpdate, MEInfo, FPT etc) at section C. As I said though, ask HP to help you on this one.

25



I was referring to: "he only thing you can do for ME (not relevant to this issue) is to update it using FWUpdate + ME6 5MB MB firmware "

Do I need to ask HP?

26

For your problem with fast startup, you need to ask HP for help as I pointed out some posts back. If you want to update the ME firmware (in case that’s related which is probably not), you can do it yourself by using FWUpdate tool with the firmware I mentioned above.