Intel TPM disappears on cold boot, appears on reboot

Special Topics Intel Management Engine
1

Hello everyone,

I’m dealing with a reproducible TPM/PTT initialization issue on an Alder Lake laptop (MSI Modern 14 H D13MG, BIOS E14L1IMS.70F and earlier).

Summary of the issue

  • On cold boot, BIOS shows: NO Security Device Found

  • On immediate reboot, BIOS shows: TPM 2.0 Device Found (INTC)

  • Windows loads TPM normally after the second boot

  • Issue persists across all BIOS versions (70F, 70E, 70D, 70C, 70B)

What I’ve already tested

  • Multiple BIOS versions (incremental rollback)

  • Full NVRAM reset (main battery removed, CMOS removed, power discharged)

  • EC reset

  • Clean Windows install

  • Secure Boot ON/OFF

  • Fast Boot ON/OFF

  • UEFI‑only mode

  • TPM Clear

  • MEI driver reinstall

  • No BitLocker

  • No OS‑level TPM provisioning issues

ME firmware checks

  • MEInfo shows ME in Normal mode

  • MEManuf passes all tests (22/22)

  • ME firmware version does not change when rolling back BIOS

Behavior pattern

This only happens on cold boot. Once the system has powered on once, TPM/PTT initializes correctly on every subsequent reboot.

Looking for guidance/solution. I have tried MSI support too and they were not helpful at all. I dont have any direction.

Laptop Version: https://www.msi.com/Business-Productivity/Modern-14-H-D13M/support?sub_product=Modern-14-H-D13MG

MSI Modern 14 H - D13M
Processor: Processor 13th Gen Intel(R) Core™ i9-13900H, 2600 Mhz, 14 Core(s), 20 Logical Processor(s)
BaseBoard Product: MS-14L1
BIOS: American Megatrends International, LLC. E14L1IMS.70F, 8/05/2025 (Latest)
ME FW Ver: Intel 16.1.40.2765

I have attached the following screenshot to help begin the investigation. Let me know what can I supply?

  • Bios’ image showing TPM not found on cold boot, then I do a reboot and TPM appears.

Cold_boot_TPM_Not_Available
Cold_boot_TPM_Not_Available1313×1750 93.9 KB

2

I think i have this kind of behaviour only when Intel PTT was disabled under PCH-FW configuration, which was by default disabled.

1 Like
3

I have tried to enable it in all sorts of ways from bios, secret menu etc. it does say enable, but cold boot still says undetected when rebooted its back. I dont know what the issue could be, it all started after I updated the ME Fw and Bios from MSI’s site because it said new update available. I even raised a case with the support they said can’t replicate. I am hoping some ME or Bios expert can help. But I appreciate your reply.