hi guys i have a surface pro 4 that came with battery problem it doesn’t charge more than 46% i replace battery with new one and in also doesn’t charge more than 46% i flash bios, charging problem solved
but now i have touch problem it doesn’t work even in bios menu surface Touch Firmware in device Manager has error windows update not help i tried two more bios but same problem
i still not solve this problem i made Clear me from my original file it boots normally but there is no touch firmware and touchscreen not work i update from windows update,ME firmware and ToucScreen Firmware donloaded and installed but there is still error sign for them in device manager is there any way to get touchscreen firmware from original file?
@R_EZ_A - What does “Clear ME” Mean to you, and how did you create the “Clear ME” and why? Touch may require ME FW to be functional, so if you disabled ME FW (if Clear ME = Disable ME to you) then this may be the issue You probably messed up ME FW. What is your actual goal or reason to touch the ME FW here, and please explain in detail why (don’t say to “clear ME”)
Give me your original dumped BIOS, before you touched ME FW, I will clean and update it for you
@R_EZ_A - Sounds like maybe you did something wrong using the guide then? OR, ALL Those errors in original dump, some may carry over, not sure? Maybe this, since for V11 there is not much to do when updating/cleaning ME FW Due to this, when I redo ME FW too, it may be same as what you did Can you link me to stock BIOS for your exact model (not the 200MB+ general BIOS Update file, I mean one for your exact model) Here, clean updated ME FW using BIOS from post #7 - https://ufile.io/i966s4m9
plutomaniac - IF R EZ A says issue persists, would you please check these files (this one from me (edited from BIOS at post #7 ) + from post #3 above + BIOS at post #7. #7 BIOS (orig dump) = ME FW with HUGE amount of errors when dropped into MCE, I’m worried some of that is carrying over when we clean/UPD ME FW
If the cleaned image does not show the aforementioned errors in MEA, they have not carried over. Who knows if those dumps are proper in the first place as "R EZ A" has flashed dumps from other systems with their own BIOS etc. If the cleaned CSME does not help, the BIOS is problematic.
thank you guys for help it looks that i’ve done something wrong because with your file there was no error in device manager and all version numbers in bios was good but same as other files that i program, there was no touch there is no touch even in bios setup page
i dont get what you mean of Stock Bios i have more working devices if you need working dump file
@R_EZ_A - Sounds like ME FW is good now then! You either need to use correct BIOS for your device, or correct drivers. Be sure to install all drivers on the driver download page for your model.
Stock BIOS I mean stock BIOS, no other way to say that.
There is MANY variants of "Surface Pro 4" so you always have to be 100% sure you are using correct BIOS per your particular model. If you have other EXACT Model systems, that touch works on, then dump those BIOS and send to me and I will swap BIOS region and system details for you. While you are messing with other EXACT Model system make sure you have same version drivers in those as your current problem unit.
i tried updatibg drivers with windows update and drivers on microsoft website surface pro 4 has active touch in bios page but thsi one doesnt work even in bios setup page i have same model of pro4 with same motherboard that touch is working im not sure about drivers of this dump file
@R_EZ_A - So, above file at post #13 is from same model, same exact motherboard, and has working touch? If yes, and I put this into your other dump and touch does not work then it means bad digitizer or digitizer cable is broken or not attached properly, especially if you find the same when swapping hard drive from the working-touch system to this other one for a quick test. Please confirm the above is true, and I will swap BIOS region and system details etc. Or, wait, please confirm this first! Program this dump into the other system, then test as-is, and if no touch still, then swap in the working ones HDD/SSD and see if it works or not, if not then what I mentioned above must be true If it works, then let me know and I will do the swap stuff I mentioned
Hi, see this post only now after send similar questions to another topic. I have a surface pro 4 with similar problems on bios under touchscreen firmware I have 0.0.0.0.0.0 .I tried also to change the phisical touchscreen board but same result so do not think is an hardware problem, .On windows I have have the two yellow icons on firmware of touchscreen and surface me with code 10. Could I solve with bios ? What I would do?
Hi, I have similar problem too. Here is my hypothesis. Intel Management Engine and touch firmware include in bios chip. The revision info could be checked by Surface UFEI. The firmware revision depends on hardware. If bios chip have wrong information and data, windows reports errors on device manager. Touch feature could be confirmed on Surface UFEI also.
In my case, My Surface lost any flash data. And I tried to replaced bios data from the other boards. Programming was success, However, it could not recovered.