microsoft surface laptop 4 model 1958 is boot looping and wont enter Bios/UEFI.
I have a backup from the corrupted Bios (AMD chipset). What is the easiest path to rule out a BIOS issue?
Can I burn another working 1958 model BIOS (downloaded from internet off another 1958 laptop) and at least be able to get into UEFI on this laptop?
Or do I need to update the “another working 1958 model BIOS” with DMI information (serial number, windows activation key, etc) first before it even gets into UEFI screen?
so back in May what was the answer? BIOS looks ok so the problem is in the HW?
How about the question I was asking, can I try the internet BIOS for the same model and would it even get to UEFI settings screen without having to update anything from the OLD BIOS?
Can you try…? Sure, whose stopping you here, its your asset and your decision ONLY, not a forum rule or a forum user decision, yours’s only sir.
Does it work… who knows…
Does it need any data from old backup…it should matters to anyone who is willing to keep the original system data, OS lic, sn, mac, uuid etc.
That’s it, nothing more to add, you can wait for other users contribution, good luck.
Hi, my surface Laptop 4 can’t get past the Microsoft Logo screen, how can I fix that? I cant boot into UEFI or from an USB key and no combinaison of key work.
Actually, let me do a full explanation of what is happening.
At first, this problem occured after an update, which I believe to be a firmware one. After this, i took it back to the person that sold it to me in the first place, as they are an advanced tech user. He didnt open it up or anything but he did give it back to me working, then the issue occured again. I took it back once again, and he gave it back to me working again. The problem was that he had installed a bunch of « booster apps » that are known to bloat pcs. So, i did a full windows
Reinstall. Now, the surface is back on the windows logo. I have tried all they key combinaisons and I cannot boot into the UEFl or from an USB key. The person that got it back working did so by letting it sit at that logo for a few days. 4:03
It first occured a few weeks ago. Then, after a week of trying everything myself, i got the laptop back to running by giving itvto the person. He got the laptop back go running* I have tried to let the laptop completely die, it didnt fix anything.
More than obvious then… ask the money back or share the costs, the system seems to have a defective motherboard. To re-program any IC/Bios the laptop needs to be opened, as you described, he never did. Did he ever mention that the firmware was re-programed? Then ask his opinion…
That’s all, good luck.