Acer Nitro 5 - AN515-54 Intel ME failed, no sound

I’m using Acer Nitro 5 AN515-54. Everything is good, except no Intel MEI in device manager, no audio (Realtek ALC255 audio codec not detected), Intel ME in BIOS shows
“failed with version 0.0.0”.

No asserting HDA_SDO HIGH.

C:\Softwares_ME\CSME System Tools v12 r38\MEInfo\WIN64>meinfowin64 -verbose
Intel (R) MEInfo Version: 12.0.90.2077
Copyright (C) 2005 - 2022, Intel Corporation. All rights reserved.

Windows OS Version : 10.0

LPC Device Id: A30D.
Platform: Cannonlake Platform
General FW Information Text
FW Status Register1: 0x80042044
FW Status Register2: 0x3B280116
FW Status Register3: 0x00000020
FW Status Register4: 0x00004800
FW Status Register5: 0x00000000
FW Status Register6: 0x40000000

CurrentState:                              Disabled
ManufacturingMode:                         Disabled
FlashPartition:                            Valid
OperationalState:                          CM0 with UMA
InitComplete:                              Initializing
BUPLoadState:                              Success
ErrorCode:                                 Disabled
ModeOfOperation:                           Unsecured mode by H/W jumper
SPI Flash Log:                             Not Present
Phase:                                     BringUp
PhaseStatus:                               CM0_TEMP_DISABLE
ME File System Corrupted:                  No
FPF and ME Config Status:                  Committed

Error 198: ME disabled.

Already cleaned ME and flash back by CH341 programmer but the problem still persists.

Dumped new SPI image by “fptw64 -d spi.bin” and check ME Analyzer, File System State always shows “Configured”.

Can someone help me with that?

           old.bin (1/1)                ║

╟─────────────────────────────┬───────────────╢
║ Family │ CSE ME ║
╟─────────────────────────────┼───────────────╢
║ Version │ 12.0.22.1310 ║
╟─────────────────────────────┼───────────────╢
║ Release │ Production ║
╟─────────────────────────────┼───────────────╢
║ Type │ Extracted ║
╟─────────────────────────────┼───────────────╢
║ SKU │ Consumer H ║
╟─────────────────────────────┼───────────────╢
║ Chipset │ CNP/CMP-H B,A ║
╟─────────────────────────────┼───────────────╢
║ TCB Security Version Number │ 1 ║
╟─────────────────────────────┼───────────────╢
║ ARB Security Version Number │ 4 ║
╟─────────────────────────────┼───────────────╢
║ Version Control Number │ 14 ║
╟─────────────────────────────┼───────────────╢
║ Production Ready │ Yes ║
╟─────────────────────────────┼───────────────╢
║ OEM Configuration │ No ║
╟─────────────────────────────┼───────────────╢
║ FWUpdate Support │ No ║
╟─────────────────────────────┼───────────────╢
║ Date │ 2018-12-11 ║
╟─────────────────────────────┼───────────────╢
║ File System State │ Initialized ║
╟─────────────────────────────┼───────────────╢
║ Size │ 0x27C000 ║
╟─────────────────────────────┼───────────────╢
║ Flash Image Tool │ 12.0.64.1551 ║
╚═════════════════════════════╧═══════════════╝
╔═════════════════════════════════════════════╗
║ Power Management Controller ║
╟─────────────────────────────┬───────────────╢
║ Family │ PMC ║
╟─────────────────────────────┼───────────────╢
║ Version │ 300.2.11.1020 ║
╟─────────────────────────────┼───────────────╢
║ Release │ Production ║
╟─────────────────────────────┼───────────────╢
║ Type │ Independent ║
╟─────────────────────────────┼───────────────╢
║ Chipset SKU │ H ║
╟─────────────────────────────┼───────────────╢
║ Chipset Stepping │ B ║
╟─────────────────────────────┼───────────────╢
║ TCB Security Version Number │ 3 ║
╟─────────────────────────────┼───────────────╢
║ ARB Security Version Number │ 3 ║
╟─────────────────────────────┼───────────────╢
║ Version Control Number │ 0 ║
╟─────────────────────────────┼───────────────╢
║ Production Ready │ No ║
╟─────────────────────────────┼───────────────╢
║ Date │ 2018-11-29 ║
╟─────────────────────────────┼───────────────╢
║ Size │ 0x14000 ║
╟─────────────────────────────┼───────────────╢
║ Chipset Support │ CNP ║
╚═════════════════════════════╧═══════════════╝

║ newbios.bin (1/1) ║
╟─────────────────────────────┬───────────────╢
║ Family │ CSE ME ║
╟─────────────────────────────┼───────────────╢
║ Version │ 12.0.65.1567 ║
╟─────────────────────────────┼───────────────╢
║ Release │ Production ║
╟─────────────────────────────┼───────────────╢
║ Type │ Extracted ║
╟─────────────────────────────┼───────────────╢
║ SKU │ Consumer H ║
╟─────────────────────────────┼───────────────╢
║ Chipset │ CNP/CMP-H B,A ║
╟─────────────────────────────┼───────────────╢
║ TCB Security Version Number │ 1 ║
╟─────────────────────────────┼───────────────╢
║ ARB Security Version Number │ 9 ║
╟─────────────────────────────┼───────────────╢
║ Version Control Number │ 23 ║
╟─────────────────────────────┼───────────────╢
║ Production Ready │ Yes ║
╟─────────────────────────────┼───────────────╢
║ OEM Configuration │ No ║
╟─────────────────────────────┼───────────────╢
║ FWUpdate Support │ No ║
╟─────────────────────────────┼───────────────╢
║ Date │ 2020-04-30 ║
╟─────────────────────────────┼───────────────╢
║ File System State │ Configured ║
╟─────────────────────────────┼───────────────╢
║ Size │ 0x27C000 ║
╟─────────────────────────────┼───────────────╢
║ Flash Image Tool │ 12.0.85.1919 ║
╚═════════════════════════════╧═══════════════╝
╔═════════════════════════════════════════════╗
║ Power Management Controller ║
╟─────────────────────────────┬───────────────╢
║ Family │ PMC ║
╟─────────────────────────────┼───────────────╢
║ Version │ 300.2.11.1025 ║
╟─────────────────────────────┼───────────────╢
║ Release │ Production ║
╟─────────────────────────────┼───────────────╢
║ Type │ Independent ║
╟─────────────────────────────┼───────────────╢
║ Chipset SKU │ H ║
╟─────────────────────────────┼───────────────╢
║ Chipset Stepping │ B ║
╟─────────────────────────────┼───────────────╢
║ TCB Security Version Number │ 3 ║
╟─────────────────────────────┼───────────────╢
║ ARB Security Version Number │ 3 ║
╟─────────────────────────────┼───────────────╢
║ Version Control Number │ 0 ║
╟─────────────────────────────┼───────────────╢
║ Production Ready │ No ║
╟─────────────────────────────┼───────────────╢
║ Date │ 2020-02-06 ║
╟─────────────────────────────┼───────────────╢
║ Size │ 0x14000 ║
╟─────────────────────────────┼───────────────╢
║ Chipset Support │ CNP ║

Someone attempted E1. HDA_SDO/GPIO33 (a.k.a. “Pinmod”) and has done damage to the system.

EDIT: If you cleaned it, then it’s re-initialized. If you have any doubts that ME seetings were messed up, search for a donor working dump and exchange ME_region.
You dont specify if this is your system or a user/client repair system… and we here are not “wizzards” to know what the system has been subjected to.

Here’s an image
Region_ME_12.0.65.1567.rgn.rar (1.6 MB)
and an EC
KD8G129A.zip (65.2 KB)

That’s it from me, good luck.

1 Like

Thank you for your reply . I’ve never tried “pinmod” before.
Can you please analyze this original SPI image?
eh5vf-old.zip (6.2 MB)

Your image reports “Initialized”…
In a successful “cleaned” image it should report “Configured”… as the image i linked.
So, you done it wrong…

1 Like

The SPI image I provided is the original image, which I have not yet cleaned. Here is a clean image:
old-clean.zip (6.0 MB)

Pretty much like this to resume…
Over_n_Out

This is my system; recently, the NCP81215 chip failed, and the machine powered up but displayed a blank screen. I replaced the new NCP81215.
I have just swapped my ME region with a donor working dump and flashed it. The issue persists.

EDIT: I believe the ME hardware does not initialize the firmware.
“pinmod” is the only way to disable ME hardware, but I didn’t do it.

New clue: HDA_SDO is HIGH on the rising edge of PCH_PWR, but then drops back down.

Not seeing a relation with bios or ME fw corruption or even a cleaned one…
EDIT: There’s your issue…

Could you please move my post to the relevant section?