I have a small issue, but I don’t know if you can help me out. Long story short, we needed a new office PC (for accounting) as our old machine crashed. Therefor a used Dell Precision T5600 system was bought. I installed 2 SSD’s and did a clean install of Windows 10. Installed all drivers available and everything was installed correctly, except for one thing: PCI-seriële poort (= Dutch). I looked up the hardware ID VEN_8086&DEV_1D3D&CC_0700 and it seems to be “PCI Serial Port”.
What I don’t understand is, when I download all available drivers from Dell and/or Intel, the same issue persists…
I am not sure, but I am guessing it’s related Intel Management Engine drivers not being installed. So I ran MEInfoWin64 and MEManufWin64. I took screenshots of the results (see attachments). In results in an error like "Error 1002: Failed to retrieve Intel (R) ME FW Version" It seems there is really an issue with Intel ME firmware which is causing this issue, right? Or am I wrong here? It doesn’t matter what driver I download. It results always in the same issue (as described above).
If I am not mistaken the Dell Precision T5600 is based on the Intel C600 chipset.
Maybe you have an idea? Or can provide some help/insight with this?
@HHawk : The device with the HardwareID VEN_8086&DEV_1D3D&CC_0700 is the “Intel(R) Active Management Technology - SOL”. It doesn’t need a driver, but just an INF file. Attached is the “pure” INF file for the “Intel(R) Active Management Technology - SOL”, which I found at Lenovo’s websites. It is v11.0.0.1136 dated 05/08/2015.
Man I spend hours of this and the solution was so simple! I also downloaded those Lenovo drivers, but it didn’t work (and it didn’t cross my mind to extract only those files).
Hi, I hope someone here can help me - My laptops graphics card failed and I had it replaced. Worked perfectly however after a while - during the post intallation of MacOS on a different partition I had graphics issues - I had to do a diagnosis and it turned out that I do NOT have an IMEI driver at all…
Every time I tried to install one of these IMEI packages I get the same error that my system isn’t compatible with the driver. My specs are:
Is there any way that I am able to install an IMEI?
Edit: I can’t install it through Device Manager either since Intel MEI driver doesn’t show up there just to be clear, I use windows and not having an IMEI really messes up my power settings sometimes…the Mac part was just the back story one how I found out about this issue
Okay so it’s been a while and tomorrow I’m going to the guy that fixed my laptop. I’m not sure if he knows how to do this procedure [remove the SPI/BIOS chip and reflash it ] but he seems very capable of doing so, when I brought the issue up with him he told me he never heard of this issue before and seems like he wants to try and install it within windows. Is there a guide or something I can point him to on how to reflash my bios?
as for the flashprogramming tool, the moment a press a key it says error and closes…? any way I can fix this? [Error 200: Invalid parameter value specified by user. Use -? option to see help.]
i would like to update the ME Firmware but i stopped at certain part while getting info about the current version etc… If i used ME Analyzer i have got this information (see also attached):
-------[ ME Analyzer v1.16.6 ]------- Database r96
File: M-020006
Family: ME Version: 3.0.10.1134 Release: Production Type: Region, Extracted FD: Locked SKU: QST Date: 2008-03-14 Size: 0x2F000 Platform: Desktop Latest: No
Note: This firmware was not found at the database, please report it!
Press enter to exit
I have also used the MEInfo tool provided with the 3.x package of tools with the info bellow (see also attached):
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19
Copyright(C) 2005-07 Intel Corporation. All Rights Reserved.
AMT Not Found. Intel(R) MEInfo Win Version: 3.0.0.1105
Intel(R) ME code versions: Flash: 3.0.10 SKU: IQST VendorID: 8086 Build Number: 1134 Recovery Version: 0.0.0 Recovery Build Num: 0 HECI Version: 3.0.30.1086 Error: UNS Version Information is not available.
Error: The operation failed due to an internal error.
C:\Users\Jaro\Desktop\Intel ME System Tools v3 r1\MEInfo\Windows>
With the other tools i either get an error or an message that AMT is not enabled. My question in general is if its even possible to update the firmware to the latest 3.x version? While updating the firmware, from what i understood, the update is written inside BIOS and therefore in a event of a failure it would be necessary to flash the "working" BIOS, right? My reason why to update is to try if it will solve my issues with my FANs, the fans are controlled using QST and throttling at full speed, cant lower the settings right now.
EDIT: I made a dump using Flash Programming Tool, see attached with the bin.
Thank you for using MEA and for reporting that firmware Tomas. The ME region is inside the SPI chip, alongside the BIOS (not within). Your system uses QST ME3 SKU so there is no AMT. Since you are able to dump your ME region, we can repair it in case of fan problems. You can take the ME region from Dell’s SPI image (M-020006 from the MEA photo, I assume you need M-020006 and not M-010008 ?) and flash it with Flash Programming Tool. Use the DOS versions of the tools since the Windows ones are very old at this point and may not work properly at modern operating systems. The command is fprog -me -f me_dell.bin. Then, shutdown the system and remove all power (cord + battery, RTC is ok) for 1 minute. Now that the ME is reflashed, you can use FWUpdate tool to update to the latest ME3 QST firmware that I’ve found which is 3.2.3.1037 as seen at the first post.
thank you a lot for your answer. Few questions if i may, if i understand this correctly the ME region is inside the chip where the SBIOS is stored but its not overwritten by a regular BIOS update, right? Hence, if i would do any mistake :), can i re flash this region by taking the BIOS chip out, use a SPI flash and hardcore re flash the whole chip? Just want to know if i have a emergency "back door" here The me_dell.bin is the same i attached or its extracted from the 2.0.6 BIOS at DELL website, iam quite confused here :S The rest is ok!
Anyway, i found a QST config utility etc. which can read the current settings, shows the statistic and so on… and found what is my problem. I have changed the GPU there and apparently the QST cant find the sensor for the GPU, see below.
Intel(R) Quiet System Technology Status Display v2.0.3.1184 Copyright (C) 2006-2009, Intel Corporation. All Rights Reserved.
The QST Subsystem is configured and operational
All fans overridden to full due to temperature sensor error!
Sensor Configuration/Status Summary:
Processor Temperature Normal -54.75 Graphics Processor Temperature Non-Recoverable 0.00 I/O Controller Hub Temperature Normal 60.78 Memory Controller Hub Temperature Normal 66.70 Motherboard Temperature Normal 17.39
Processor Fan Normal 3091 Chassis Inlet Fan Normal 3651
Fan Speed Controller Configuration/Status Summary:
Processor Fan Controller Normal 100.00% Chassis Fan Controller Normal 100.00%
Use command "qststat [-V]" for a detailed report...
i have also dumped the current config for the QST, see attached, there is a device address which is probably wrong.. any idea how to get the "right one"? or the flash with the newer version could solve this just like that?
thank you again,, Tomas
EDIT: Right now i disabled the GPU temperature sensor and told to regulate the FANs only by the CPU temperature,,, so far so good :) Anyway, if you know how to obtain the address from the GPU sensor, i will try to turn this on as well.
If I update ME region(via FWUpdLcl) and in future I reflash bios file(which have older ME version) from gigabyte website, ME will be downgraded or remain updated?
@andr84 : The ME Firmware of your system will never been downgraded by flashing any BIOS, which has been delivered by your mainboard manufacturer. As long as your current ME Firmware is newer than the one, which is within the delivered BIOS, it will stay untouched.
@ Fernando Ok. thx for a quick answer. I just wanted to check myself whether the issue refers to ME and if it does not, then reflash original bios file(I don’t want the warranty service discovering manipulations with bios ).
The SPI/“BIOS” chip has regions such as Flash Descriptor, ME and BIOS. At ME 3, a corrupt firmware won’t cause problems booting the system, you can disable it by removing the primary RAM module etc so you can repair it. But yes, its firmware is located at the SPI chip you mentioned. The me_dell.bin ME region I attached is taken from Dell’s M-020006 SPI image. But your problem is configuration related so you don’t have to do the repair. As for the GPU sensor, I don’t know what address needs to be placed there. Try to use the QST tools which can be found around the web. If these don’t help, honestly the current trick you did with the CPU-only sensor seems like a perfectly acceptable workaround.
Thanks. Works great. Flashed this :Intel ME 11.7 Consumer PCH-LP Firmware v11.7.0.3307 (I have 100-series Skylake ,Mobile CPU Intel i7 6500U)
MEInfo Output:
Intel(R) MEInfo Version: 11.6.29.3287 Copyright(C) 2005 - 2017, Intel Corporation. All rights reserved.
Intel(R) ME code versions:
BIOS Version D3CN35WW MEBx Version 11.0.0.0005 GbE Version Unknown Vendor ID 8086 PCH Version 21 FW Version 11.7.0.3307 LP LMS Version 11.7.0.1027 MEI Driver Version 11.7.0.1025 Wireless Hardware Version 2.1.77 Wireless Driver Version 19.51.4.2
Intel(R) AMT State Disabled TLS Disabled Last ME reset reason Global system reset Local FWUpdate Enabled BIOS Config Lock Enabled GbE Config Lock Enabled Host Read Access to ME Disabled Host Write Access to ME Disabled Host Read Access to EC Disabled Host Write Access to EC Disabled SPI Flash ID 1 EF4018 SPI Flash ID 2 Unknown BIOS boot State Post Boot OEM ID 00000000-0000-0000-0000-000000000000 Capability Licensing Service Enabled OEM Tag 0x00000000 Slot 1 Board Manufacturer 0x00000000 Slot 2 System Assembler 0x00000000 Slot 3 Reserved 0x00000000 M3 Autotest Disabled C-link Status Disabled Independent Firmware Recovery Disabled EPID Group ID 0xF85 LSPCON Ports None 5K Ports None OEM Public Key Hash FPF 0000000000000000000000000000000000000000000000000000000000000000 OEM Public Key Hash ME 0000000000000000000000000000000000000000000000000000000000000000 ACM SVN FPF 0x0 KM SVN FPF 0x0 BSMM SVN FPF 0x0 GuC Encryption Key FPF 0000000000000000000000000000000000000000000000000000000000000000 GuC Encryption Key ME 0000000000000000000000000000000000000000000000000000000000000000
FPF ME — – Force Boot Guard ACM Disabled Disabled Protect BIOS Environment Disabled Disabled CPU Debugging Enabled Enabled BSP Initialization Enabled Enabled Measured Boot Disabled Disabled Verified Boot Disabled Disabled Key Manifest ID 0x0 0x0 Enforcement Policy 0x0 0x0 PTT Enabled Enabled PTT Lockout Override Counter 0x0 EK Revoke State Not Revoked PTT RTC Clear Detection FPF 0x0
Thank you for the feedback kostar20071. Based on today’s stuff, to me, seems like 11.7 is for Sunrise Point (SKL, 100-series), Union Point (KBL, 200-series) and Union Point Refresh (KBL-R, Z370). So if I understand properly, these is another intermediate PCH (not just upgraded CPU generation) before Cannon Lake PCH (300-series).
Finally, ASUS released the BIOS update 1604 for the Q87M-E motherboard, which updates the ME version to 9.1.41.3024 !!! This is what UBU says about this BIOS version:
Thanks. Works great as always. Flashed this :Intel ME 11.7 Corporate PCH-LP Firmware v11.7.0.3307 (I have 100-series Skylake, Intel Core i7-6600U)
MEInfo Output:
Intel(R) MEInfo Version: 11.6.29.3287 Copyright(C) 2005 - 2017, Intel Corporation. All rights reserved.
Intel(R) Manageability and Security Application code versions:
BIOS Version N75 Ver. 01.16 MEBx Version 11.0.0.0005 GbE Version 1.2 Vendor ID 8086 PCH Version 21 FW Version 11.7.0.3307 LP LMS Version 11.7.0.1035 MEI Driver Version 11.7.0.1032 Wireless Hardware Version Not Available Wireless Driver Version Not Available NFC FW Version 8.2.3 NFC RST Pin GPP_B_18 NFC IRQ Pin GPP_B_21 NFC FWUPDATE Pin GPP_B_15
FW Capabilities 0xDDF65245
Intel(R) Active Management Technology - PRESENT/ENABLED Intel(R) Capability Licensing Service - PRESENT/ENABLED Protect Audio Video Path - PRESENT/ENABLED Intel(R) Dynamic Application Loader - PRESENT/ENABLED Service Advertisement & Discovery - PRESENT/ENABLED Intel(R) NFC Capabilities - PRESENT/ENABLED
Intel(R) AMT State Enabled TLS Enabled Last ME reset reason Global system reset Local FWUpdate Enabled BIOS Config Lock Enabled GbE Config Lock Enabled Host Read Access to ME Disabled Host Write Access to ME Disabled Host Read Access to EC Enabled Host Write Access to EC Enabled SPI Flash ID 1 EF4018 SPI Flash ID 2 Unknown BIOS boot State Post Boot OEM ID 00000000-0000-0000-0000-00000000000 0 Link Status Link Up System UUID 0eb63f7c-137d-11e6-9726-1806b90000c 2 MAC Address 70-5a-0f-d5-78-0b IPv4 Address 0.0.0.0 Wireless MAC Address 00-00-00-00-00-00 Wireless IPv4 Address 0.0.0.0 IPv6 Enablement Disabled Wireless IPv6 Enablement Disabled Privacy/Security Level Default Configuration State Not Started Provisioning Mode PKI Capability Licensing Service Enabled OEM Tag 0x00000000 Slot 1 Board Manufacturer 0x0000203D Slot 2 System Assembler 0x00000000 Slot 3 Reserved 0x00000000 M3 Autotest Disabled C-link Status Enabled Wireless Micro-code Mismatch No Wireless Micro-code ID in Firmware 0x24F3 Wireless LAN in Firmware Intel(R) Dual Band Wireless-AC 8260
Wireless Hardware ID 0x24F3 Wireless LAN Hardware Intel(R) Dual Band Wireless-AC 8260
Localized Language French Independent Firmware Recovery Disabled EPID Group ID 0xF96 LSPCON Ports None 5K Ports None OEM Public Key Hash FPF 00000000000000000000000000000000000 00000000000000000000000000000 OEM Public Key Hash ME 00000000000000000000000000000000000 00000000000000000000000000000 ACM SVN FPF 0x0 KM SVN FPF 0x0 BSMM SVN FPF 0x0 GuC Encryption Key FPF 00000000000000000000000000000000000 00000000000000000000000000000 GuC Encryption Key ME 00000000000000000000000000000000000 00000000000000000000000000000
FPF ME — – Force Boot Guard ACM Disabled Disabled Protect BIOS Environment Disabled Disabled CPU Debugging Disabled Disabled BSP Initialization Disabled Disabled Measured Boot Disabled Disabled Verified Boot Disabled Disabled Key Manifest ID 0x0 0x0 Enforcement Policy 0x0 0x0
The me_dell.bin is the same i attached or its extracted from the 2.0.6 BIOS at DELL website, iam quite confused here :S The rest is ok!