Intel ME menu disappears from BIOS setup, IME Code 10, STATUS_DEVICE_POWER_FAILURE

Special Topics Intel Management Engine
1

I have read thru this thread.
I have the same mobo “Intel DQ67SW” as the OP and experienced similar 30mins shutdown even at BIOS setup in May 2019. I was able to fix it at that time by updating to latest v70 BIOS, “resetting Intel AMT” and “Load BIOS defaults” in BIOS config mode. I think it may be the last step that actually fixed it.

Now, 3 years later, a different failure signature occurs.

  1. No 30mins shutdown occurs at all.
  2. The “Intel ME” menu disappears from BIOS setup and PCH temperature again shows 0 degree in BIOS status.
  3. After win10 booted, DM->system devices->IMEI shows a yellow ! mark.
    Device status:
    This device cannot start (Code 10)
    STATUS_DEVICE_POWER_FAILURE.

IMG_7192
IMG_71921512×2016 458 KB

However, the device does not grey out as hidden, meaning it seems to detect the HW. (In May 2019 case, it became hidden.)

  1. Someone @ Intel forum said in 2019 that it was a sign that PCH started to fail and it will fail eventually since this was already an 8 years old mobo.

Is it components(maybe PCH or more) failure here or a ME FW corruption?

I did a few info dump with MEInfo and “Flash Programming Tool”, please see below. Appreciate any help.

E:\Downloads\Intel ME System Tools v7 r2\MEInfo\WIN64>meinfowin64

Intel(R) MEInfo Version: 7.1.50.1166
Copyright(C) 2005 - 2011, Intel Corporation. All rights reserved.

Error 1002: Failed to retrieve Intel (R) ME FW Version

Error 9458: Communication error between application and Intel(R) ME module (FW Update client)

Error 9459: Internal error (Could not determine FW features information)

E:\Downloads\Intel ME System Tools v7 r2\MEInfo\WIN64>meinfowin64 -fwsts

Intel(R) MEInfo Version: 7.1.50.1166
Copyright(C) 2005 - 2011, Intel Corporation. All rights reserved.

FW Status Register1: 0x003041A1
FW Status Register2: 0x153B0000

CurrentState: Init
ManufacturingMode: Disabled
FlashPartition: Invalid
OperationalState: Bring Up
InitComplete: Initializing
BUPLoadState: Success
ErrorCode: Debug Error
ModeOfOperation: Normal
ICC: No valid OEM data, ICC not programmed
PhaseStatus: UNKNOWN

E:\Downloads\Intel ME System Tools v7 r2\Flash Programming Tool\WIN64>fptw64.exe -i

Intel (R) Flash Programming Tool. Version: 7.1.50.1166
Copyright (c) 2007-2011, Intel Corporation. All rights reserved.

Platform: Intel(R) Q67 Express Chipset Revision: B2
Reading HSFSTS register… Flash Descriptor: Valid

--- Flash Devices Found ---
W25Q64FV    ID:0xEF4017    Size: 8192KB (65536Kb)

--- Flash Image Information --
Signature: VALID
Number of Flash Components: 1
    Component 1 - 8192KB (65536Kb)
Regions:
    Descriptor - Base: 0x000000, Limit: 0x000FFF
    BIOS       - Base: 0x580000, Limit: 0x7FFFFF
    ME         - Base: 0x003000, Limit: 0x57FFFF
    GbE        - Base: 0x001000, Limit: 0x002FFF
    PDR        - Not present
Master Region Access:
    CPU/BIOS - ID: 0x0000, Read: 0x0B, Write: 0x0A
    ME       - ID: 0x0000, Read: 0x0D, Write: 0x0C
    GbE      - ID: 0x0118, Read: 0x08, Write: 0x08

Total Accessable SPI Memory: 8192KB, Total Installed SPI Memory : 8192KB

FPT Operation Passed

E:\Downloads\Intel ME System Tools v7 r2\Flash Programming Tool\WIN64>fptw64.exe -dumplock

Intel (R) Flash Programming Tool. Version: 7.1.50.1166
Copyright (c) 2007-2011, Intel Corporation. All rights reserved.

Platform: Intel(R) Q67 Express Chipset Revision: B2
Reading HSFSTS register… Flash Descriptor: Valid

--- Flash Devices Found ---
W25Q64FV    ID:0xEF4017    Size: 8192KB (65536Kb)

Lock Settings.

Host CPU master: 00 00 0B 0A
ME region master: 00 00 0D 0C
GBE region master: 18 01 08 08
FPT Operation Passed

Many Thanks.

2

Its exaclty how you read it…its needs to be cleaned/repaired.
https://winraid.level1techs.com/t1658f39-Guide-Clean-Dumped-Intel-Engine-CS-ME-CS-TXE-Regions-with-Data-Initialization.html

So all the guidance given by Plutomanic on that post is valid. This is a user task only on is side.

3

There is one more data point, the DIMM detection is intermittent.
All 4 DIMM slots are filled, BIOS sees only 2 DIMM 60% of the time(after restart), but sometimes it sees all 4 DIMM. MemTest86 tested all rams fine.

Can the ME corruption cause all these or could it very well be component failures(PCH chip) given the age. I hope to get some assessment before diving down the clean-up route.

Thanks again.

4

And what that tells you…motherboard hardware level issues?
Still it has nothing to do with corruption of ME FW image of the system, …usually.
Your Intel bios displays the current ME FW version in normal function, if it NA then its corrupted, nothing more to add to the initial question you made on the forum.