My laptop cannot restart after changing SSD

I have swapped my SATA SSD to NVMe SSD on my laptop using AOMEI software for cloning. The new SSD works just fine,my PC boots normally and I can shut down it normally. However, I cannot restart. It just hangs on the logo screen forever. Using power button to shut down and turn it on again lets the PC to boot again. I just hope it’s not another weird stupidity from the cloning process. I have repaired MBR - no effect (though “bootrec /FixBoot” has resulted in “Access denied”). Maybe this is an ME issue? My system:

Computer	MSI_GE72_6QF	
	Operating System	Microsoft Windows 11 Pro 10.0.22000.856 (Win11 RTM)	
	Date	2022-08-24	
	Computer Type	ACPI x64-based PC	
	Operating System	Microsoft Windows 11 Pro	
	OS Service Pack	-	
	Internet Explorer	11.1.22000.0	
	Edge	104.0.1293.63	
	DirectX	DirectX 12.0	
	Computer Name	MSI_GE72_6QF	
	User Name	
	Logon Domain	MSI_GE72_6QF	
	Date / Time	2022-08-24 / 22:38	
	CPU Type	QuadCore Intel Core i7-6700HQ, 3300 MHz (33 x 100)	
	Motherboard Name	MSI GE72 6QF (MS-1794)	
	Motherboard Chipset	Intel Sunrise Point HM170, Intel Skylake-H	
	System Memory	32650 MB (DDR4 SDRAM)	
	DIMM1: G Skill RipjawsV F4-2133C15-16GRS	16 GB DDR4-2133 DDR4 SDRAM (16-15-15-36 @ 1066 MHz) (15-15-15-36 @ 1066 MHz) (14-14-14-34 @ 1018 MHz) (13-13-13-32 @ 945 MHz) (12-12-12-29 @ 872 MHz) (11-11-11-27 @ 800 MHz) (10-10-10-24 @ 727 MHz)	
	DIMM3: G Skill RipjawsV F4-2133C15-16GRS	16 GB DDR4-2133 DDR4 SDRAM (16-15-15-36 @ 1066 MHz) (15-15-15-36 @ 1066 MHz) (14-14-14-34 @ 1018 MHz) (13-13-13-32 @ 945 MHz) (12-12-12-29 @ 872 MHz) (11-11-11-27 @ 800 MHz) (10-10-10-24 @ 727 MHz)	
	BIOS Type	AMI (01/18/2018)	
	Video Adapter	Intel(R) HD Graphics 530 (1 GB)	
	Video Adapter	Intel(R) HD Graphics 530 (1 GB)	
	Video Adapter	Intel(R) HD Graphics 530 (1 GB)	
	3D Accelerator	Intel HD Graphics 530	
	Monitor	LG Philips LP173WF4-SPF1 [17.3" LCD]	
	Audio Adapter	Intel Skylake HDMI @ Intel Sunrise Point PCH - High Definition Audio Controller [D1]	
	Audio Adapter	Realtek ALC898 @ Intel Sunrise Point PCH - High Definition Audio Controller [D1]	
	IDE Controller	Intel(R) 100 Series/C230 Chipset Family SATA AHCI Controller	
	Storage Controller	Microsoft Storage Spaces Controller	
	Storage Controller	Standard NVM Express Controller	
	Storage Controller	Virtual CloneDrive	
	Disk Drive	HGST HTS721010A9E630 (1 TB, 7200 RPM, SATA-III)	
	Disk Drive	KINGSTON SKC3000S1024G (953 GB)	
	Optical Drive	ELBY CLONEDRIVE SCSI CdRom Device (Virtual CD-ROM)	
	Optical Drive	HL-DT-ST DVDRAM GUD0N	
	SMART Hard Disks Status	OK	
	C: (NTFS)	953.1 GB (776.8 GB free)	
	D: (NTFS)	488.3 GB (100.9 GB free)	
	E: (NTFS)	443.2 GB (44.0 GB free)	
	Total Size	1884.6 GB (921.7 GB free)	
	Keyboard	HID Keyboard Device	
	Keyboard	SteelSeries PS/2 Keyboard	
	Mouse	HID-compliant mouse	
	Mouse	Synaptics SMBus TouchPad	
	Network Adapter	Intel(R) Dual Band Wireless-AC 3165 (	
	Network Adapter	Killer E2400 Gigabit Ethernet Controller	
	Network Adapter	Microsoft Wi-Fi Direct Virtual Adapter #2	
	Network Adapter	Microsoft Wi-Fi Direct Virtual Adapter #3	
	USB3 Controller	ASMedia ASM1142 USB 3.1 xHCI Controller	
	USB3 Controller	Intel Sunrise Point PCH - USB 3.0 xHCI Controller [D1]	
	USB Device	Intel(R) Wireless Bluetooth(R)	
	USB Device	SteelSeries Gaming Keyboard	
	USB Device	USB Composite Device	
	USB Device	USB Input Device	
	USB Device	USB Input Device	
	Battery	Microsoft AC Adapter	
	Battery	Microsoft Surface ACPI-Compliant Control Method Battery	
	DMI BIOS Vendor	American Megatrends Inc.	
	DMI BIOS Version	E1794IMS.117	
	DMI System Manufacturer	Micro-Star International Co., Ltd.	
	DMI System Product	GE72 6QF	
	DMI System Version	REV:1.0	
	DMI System Serial Number	9S7179441230ZGA000001	
	DMI System UUID	00000000-00000000-00004CCC-6A82C537	
	DMI Motherboard Manufacturer	Micro-Star International Co., Ltd.	
	DMI Motherboard Product	MS-1794	
	DMI Motherboard Version	REV:0.A	
	DMI Motherboard Serial Number	BSS-0123456789	
	DMI Chassis Manufacturer	Micro-Star International Co., Ltd.	
	DMI Chassis Version	Default string	
	DMI Chassis Serial Number	Default string	
	DMI Chassis Asset Tag	Default string	
	DMI Chassis Type	Notebook

Thats why clonning an old OS is not an advisable option…due to garbage and performance that carries, besides that what you have now is an old MBR/CSM OS booting on a new technology drive that should be used as PURE UEFI (Not AUTO or CSM) and GPT file system, thats what is required for NVMe performance.
HWinfo/Intel MEinfo will show ME status if the system loaded the driver, some bios also reports ME status (If NA in bios, then its corrupted), need repair, besides that nothing to do with NVMe issues.

EDIT: GPT got it, sorry to bother you, good luck.

You are wrong, I use GPT file system. All info apps show no issues.

sata controller - try AHCI
boot mode - UEFI

and GPT “verification” from windows USB / or advanced boot or from windows “CMD” – SHIFT + F10 or find “CMD”
,.,verificate all disk !

list disk

,.,.or advanced menu “key in bios”
F2 + Lalt + Rshift + Rctrl

.,.and correct drivers for SATA CONTROLLER 17.1.x.x “last drivers for all this systems”
not use 15.5 drivers from MSI ! not work well on new systems

also some NVME or SSD need special drivers “samsung” example
good luck

also try EVENT VIEWER in windows ,.,.and find all errors for disk “VSS or similar id”

and CMD
powercfg /energy

is also good report for find “drivers” or hw problem
and all good info S.M.A.R.T. – HWINFO !!!

Hi and thank you.
AHCI and UEFi is what I use.
Also, I don’t use MSI drivers but rather the newest ones. Kingston NVMe doesn’t seem to need special drivers, but I’ve sent a request to their support.
What should I look for in DISKPART report?

list disk

drivers version for AHCI ?? 17.x.x.x or what you using ??
and try HWINFO “for hw problems”

event viewer

and **CMD **
powercfg /energy
win11 + msi old system :confused: ,.,send file here

if is possible find new build “update” all time use last win 11 builds.
I have no experience with win 11, I don’t know their problems :smiley:

Windows 11 Build 22000.856 - last official “stable”

also msi have OFFICIAL ,.ME fw up - 11.8.55 here or similar
ME fw version is now ?? from factory is 11.7-x-x

possitible send MSI up for ME FW
sometimes ME fw also creates this problems !
but updates is RISK or like all FLASH for old devices :stuck_out_tongue:

ME FW - device manager / system devices - MEI
or HWINFO - mobo / ME or here on forum exist special tools for this and good topic for correct update - 11.8.92 “now latest”

or basic ,…,if you have problem only for RESTART
power management - disable FAST BOOT
POWER OPTIONS / SYSTEM SETTING - similar TAB like close lid + others setup “power key setup”

disable - turn on fast boot

of course, any system clone is not ideal - clean system is best “no problems”
any REG setup for shutdown for old build will cause problem

recommended find in REG - shutdown delays - this repair to defaults !
try google


here try disable FAST BOOT

Disabling fastboot had no effect.
I use AHCI driver.
powercnfg found no problems
I have all latest WIn11 updates.
SMART reports no problems.

MSI has only one ME update - is it safe to use other version than they propose?

try only basic before any flash or updates FW
try EVENT VIEWER and find more info

i try find 17.7 driver link ,.,.but biggest problem is old system “clone” and any configuration is possible problem for new HW :confused:

17.11 from intel “last” not must works !!
17.11 - last ,…,but not must be compatible
17.7 "more compatible for your chipset !!!
17.7 - best for 100series in AHCI mode

.,installation in device manager + load drivers from user folder
or manual iaAHCIC.inf - mouse right click “install”

ME fw debug or info
HWINFO - motheboard - ME “here is all info”

WIN64.rar (749.8 KB)
or here is eeasy tool for your fw “contains .bat” – ME fw debug

Ok, thanks, but Windows says I have the newest drivers possible for my system and refuses to install 17.11 version
Event viewer has some VSS errors, but they are related to Shadow Copy service and can be ignored, according to Microsoft.
I have ME version, which is vulnerable, according to Intel detection tool :frowning:

this status is OK for old FW “but this is MSI oem -11.8.50” intel-sa-00086 detection tool ONLY
only unofficial way - 11.8.92 - green status for all latest fixes

and powercfg /energy ?? no warnings no errors ???
i don’t believe :sweat_smile:

edit “and basic CMD maintenance” for clone system

system image repair
dism.exe /Online /Cleanup-Image /RestoreHealth

sfc.exe /scannow

disk errors
chkdsk C: /f
chkdsk D: /f
chkdsk F: /f

There are errors, of course, but all are related to my own options like how long before monitor is darken or what is the processor power state :slight_smile:

you must find file - C/user/user name /energy report.XML
and you must determine HW id and problems - ACPI delays ?
or any errors ,…,for next repair

but my tip is any REG setup for old hw “shutdown timeout” ??

and try nstall last CHIPSET / MEI drivers / and RST for AHCI -17.11 for better compatibility on win11

MEI + CHIP link

edit /fix

I cannot upload files as a new user, but here is HWINFO report about my drives: WeTransfer - Send Large Files & Share Photos Online - Up to 2GB Free

and energy report, if you wish: WeTransfer - Send Large Files & Share Photos Online - Up to 2GB Free

small repair AHCI driver
**17.7.**x-x AHCI “100-300series” more compatible drivers

17.11 version removes some 100series ID


for 17.7 or 17.11 ??
old package contains all 100series ID ,.,.new only one for 6th

it just depends on what works for you :d ,.,.only not use 15.5 from MSI !
caused me a lot of problems already on win 10 :sweat_smile:

try system maintenance “CMD commands above” ,.,.this 17-x drivers for SATA controller .,.,chip-set + ME drivers “links above”

and we’ll see :smiley:

try upload event viewer file ,.,energy report + system info i check tomorrow
good luck