Hello,
I have a Dell Precision 7710, Intel Xeon E3-1505Mv5.
Unfortunately, the following error is displayed there during the boot process:
(A7) ME Firmware Downgrade - request MeSpiLock Failed
The notebook itself works perfectly except for the display of the error.
Have already tried to update the BIOS but then the error “ME Firmware Update Failed: Image loading” and “ME update failed” is displayed there. Everything else will be updated, including the BIOS itself.
The MEInfo tool outputs the following:
Error 83: Communication error between application and Intel(R) ME module (HCI client)
Re-key needed Unknown
Platform is re-key capable True
TLS Disabled
Last ME reset reason Power up
Local FWUpdate Enabled
BIOS Config Lock Enabled
GbE Config Lock Enabled
Host Read Access to ME Disabled
Host Write Access to ME Disabled
Host Read Access to EC Disabled
Host Write Access to EC Disabled
SPI Flash ID 1 C84018
SPI Flash ID 2 Unknown
BIOS boot State Post Boot
OEM ID 68853622-eed3-4e83-8a86-6cde315f6b78
Capability Licensing Service Enabled
Error 86: Communication error between application and Intel(R) ME module (FWU client)
OEM Tag Unknown
Error 83: Communication error between application and Intel(R) ME module (HCI client)
Slot 1 Board Manufacturer Unknown
Error 83: Communication error between application and Intel(R) ME module (HCI client)
Slot 2 System Assembler Unknown
Error 83: Communication error between application and Intel(R) ME module (HCI client)
Slot 3 Reserved Unknown
Error 83: Communication error between application and Intel(R) ME module (HCI client)
M3 Autotest Unknown
Error 83: Communication error between application and Intel(R) ME module (HCI client)
C-link Status Unknown
Independent Firmware Recovery Disabled
Error 83: Communication error between application and Intel(R) ME module (HCI client)
EPID Group ID Unknown
LSPCON Ports Not set
5K Ports Not set
Error 84: Communication error between application and Intel(R) ME module (FPF client)
OEM Public Key Hash FPF Not set
Error 57: Failed getting variable “OEM Public Key Hash”,
Please make sure you are running on appropriate SKU
OEM Public Key Hash ME Not set
Error 84: Communication error between application and Intel(R) ME module (FPF client)
ACM SVN FPF Not set
Error 84: Communication error between application and Intel(R) ME module (FPF client)
KM SVN FPF Not set
Error 84: Communication error between application and Intel(R) ME module (FPF client)
BSMM SVN FPF Not set
Error 84: Communication error between application and Intel(R) ME module (FPF client)
GuC Encryption Key FPF Not set
Error 57: Failed getting variable “GuC Encryption Key”,
Please make sure you are running on appropriate SKU
GuC Encryption Key ME Not set
FPF ME
--- --
Error 84: Communication error between application and Intel(R) ME module (FPF client)
Force Boot Guard ACM Not set
Error 57: Failed getting variable “Force Boot Guard ACM Enabled”,
Please make sure you are running on appropriate SKU
Not set
Error 84: Communication error between application and Intel(R) ME module (FPF client)
Protect BIOS Environment Not set
Error 57: Failed getting variable “Protect BIOS Environment Enabled”,
Please make sure you are running on appropriate SKU
Not set
Error 84: Communication error between application and Intel(R) ME module (FPF client)
CPU Debugging Not set
Error 57: Failed getting variable “CPU Debugging”,
Please make sure you are running on appropriate SKU
Not set
Error 84: Communication error between application and Intel(R) ME module (FPF client)
BSP Initialization Not set
Error 57: Failed getting variable “BSP Initialization”,
Please make sure you are running on appropriate SKU
Not set
Error 84: Communication error between application and Intel(R) ME module (FPF client)
Measured Boot Not set
Error 57: Failed getting variable “Measured Boot Enabled”,
Please make sure you are running on appropriate SKU
Not set
Error 84: Communication error between application and Intel(R) ME module (FPF client)
Verified Boot Not set
Error 57: Failed getting variable “Verified Boot Enabled”,
Please make sure you are running on appropriate SKU
Not set
Error 84: Communication error between application and Intel(R) ME module (FPF client)
Key Manifest ID Not set
Error 57: Failed getting variable “Key Manifest ID”,
Please make sure you are running on appropriate SKU
Not set
Error 84: Communication error between application and Intel(R) ME module (FPF client)
Error 84: Communication error between application and Intel(R) ME module (FPF client)
Enforcement Policy Not set
Error 57: Failed getting variable “Error Enforcement Policy”,
Please make sure you are running on appropriate SKU
Not set
Error 84: Communication error between application and Intel(R) ME module (FPF client)
PTT Not set
Error 57: Failed getting variable “Intel(R) PTT Supported”,
Please make sure you are running on appropriate SKU
Not set
Error 84: Communication error between application and Intel(R) ME module (FPF client)
PTT Lockout Override Counter Not set
Error 84: Communication error between application and Intel(R) ME module (FPF client)
EK Revoke State Not set
Error 84: Communication error between application and Intel(R) ME module (FPF client)
PTT RTC Clear Detection FPF Not set
What else can I do here?
Thank you for your help!